Join us at HDS — where your work makes an impact.

At HDS, you’ll be part of a team delivering clear, meaningful pharmacy benefit analytics. We offer competitive pay, a Safe Harbor 401(k) with immediate vesting and match, generous PTO, and flexible scheduling. Most importantly, you’ll be valued and supported as you grow your career because we take pride in the people behind the platform.

Open positions at HDS

Director, Client Services

Director, Client Services

Location: Columbus, OH

Job Type: Full-time / Hybrid or remote

Reports To: VP, Product Strategy

Role description:

The Director, Client Services is responsible for the strategic management of HDS’s Client Services organization. This role will directly manage several strategic accounts and be accountable for driving client retention and growth by maintaining executive and senior level relationships. They will be responsible for monitoring client health, ensuring HDS account managers deliver on all commitments, and strengthening alignment with client goals. In addition, they will lead and develop the client services team while serving as the primary customer escalation point of contact. The Director will act as a player-coach as we build a scalable, high-performing client services function. To start, they will have one Sr. Manager as a direct report.

Key duties and responsibilities:

  • Serve as the lead account manager for several large strategic payer accounts and manage all aspects of the client relationship including status meetings, QBRs, and any ad hoc discussions
  • Become a subject matter expert on HDS pharmacy payment integrity solutions and be able to train new users how to utilize the system to understand and interpret results
  • Possess expert communication and critical thinking skills that allow the Director to succinctly present and solve problems with clients and HDS business partners
  • Provide leadership to the client services team and counsel HDS leaders to prioritize key customers and growth objectives that appropriately deliver on business goals
  • Responsible for managing and communicating all client retention and customer satisfaction metrics to executive leaders
  • Ability to interpret PBM contracts and analytical reports to recommend strategies for clients to minimize PBM errors, reduce costs, and implement industry best practices
  • Conceptualize, design, and communicate new reporting, insights, or process improvements requested by clients to the HDS product development team
  • Comfort working cross-functionally with IT, product, and analytics teams to deliver positive customer experiences
  • Be a brand ambassador, consistently building trust with customers through deep pharmacy benefit knowledge and professionalism and championing the client perspective Works closely with sales and other executive leaders to set clear client expectations and ensure smooth implementation and long-term success
  • Ability to travel up to 10-15% as needed for client engagements, industry events, and in-person HDS meetings

Required skills and attributes:

  • Experience working with and managing relationships with large healthcare payers
  • Deep knowledge of the pharmacy benefit, PBM contracts, pharmacy pricing, formulary construction, and current managed care regulations
  • Highly developed project management and critical thinking skills
  • Comfort presenting in front of clients, including developing and delivering professional presentations in PowerPoint and Excel
  • Demonstrated ability to work with both speed and accuracy to meet deadlines
  • Highly effective listening and communication skills
  • Comfort interpreting pharmacy claims data and working with analysts/software engineers
  • Experience working with business teams to understand and define problems for analysis
  • Willingness and capability to learn new concepts and tools

Required background:

  • Bachelor’s Degree from an accredited college or universityPharmD, RPh., or CPhT. is a significant plus
  • 7+ years’ experience in healthcare as an account executive working for or supporting health plans or pharmacy benefits consulting organizations
  • 5+ years of direct client-facing experience
  • 2+ years of experience managing direct reports
  • Comfort working in a fast-paced, high-growth environment
View job description

Clinical Pharmacist/Analyst

Clinical Pharmacist/Analyst

Location: Columbus, OH

Job Type: Full-Time and Hybrid, Remote

Reports To: VP of Analytics

Main Purpose of Job:

The Clinical Pharmacist/Analyst is responsible for the critical analysis and interpretation of customer claims data to assess the customer’s plan performance, trends, savings opportunities, and to identify fraud, waste, and abuse (FWA). By combining clinical expertise, analytical capabilities, and deep understanding of PBM contracts and claims adjudication process, this role is crucial in ensuring the customer is strategically supported and optimizes the value of their pharmacy benefit.  Additionally, the Clinical Pharmacist/Analyst supports the VP of Analytics and Product Development team with special projects.

Key Duties and Responsibilities:

  • Conducts extensive research and analysis of client claims data using analytical tools such as SQL, and Excel.
  • Develops accurate summary reports and actionable plans based on data analysis.
  • Supports all special projects assigned by VP of Analytics and Product Development, utilizing data visualization tools like Tableau or Power BI to present findings.
  • Formally presents findings to customers during Quarterly Business Reviews, using statistical analysis and predictive modeling to highlight key insights.
  • Creates ad hoc custom queries for customers, leveraging data mining techniques to extract relevant information.
  • Acts as subject matter expert on contract compliance and plan performance, using analytical frameworks to interpret complex contract terms and conditions.

Required Skills, Knowledge and Attributes:

  • Deep clinical pharmacy expertise, including drug classes, treatment protocols, and therapeutic equivalents.
  • Strong research and analysis skills, with proficiency in data analysis software.
  • Highly proficient with Microsoft Office suite, particularly Excel for data manipulation and analysis.
  • Willingness and capability to learn new concepts and tools, including advanced analytics platforms.
  • Highly developed critical thinking skills, with the ability to apply quantitative methods to solve complex problems.
  • Demonstrated ability to understand complex contract terms and conditions, using analytical reasoning.
  • Strong results orientation, with a focus on data-driven decision-making.
  • Outstanding organizational and prioritization skills, with the ability to manage multiple analytical projects.
  • Strong presentation skills, with the ability to convey analytical findings to various audiences.
  • Highly motivated self starter with a commitment to continuous learning.
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Required Educational and Professional Background:

  • PharmD or RPh from an accredited college or university
  • At least 5 years of progressive work experience in clinically oriented analysis role.
  • At least 3 years’ experience with a health plan, managed care pharmacy, or large self-insured employer preferred.
  • Deep knowledge of the pharmaceutical industry, including relationships, agreements, pricing, treatment protocols, and therapeutic equivalents.

Interested candidates, please submit your resume for consideration to careers@hds-rx.com

View job description

If you’d like to submit your resume for future consideration at HDS, please feel free to send your resume to careers@hds-rx.com

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