MAIN PURPOSE OF JOB

The Key Account Manager will focus on providing excellent customer service, while supporting tactical client tasks and deliverables on a week-to-week basis. This role will focus on strategic client initiatives, while ensuring the statement of work is met.

Key Duties and Responsibilities

• Build relationships with support and project manager personnel at the client site to create client satisfaction with every encounter.
• Create and manage frequent email communications with clients.
• Coordinate the scheduling of client meetings and training.
• Create and deliver agendas.
• Schedule meetings through Outlook and videoconferencing on a timely basis.
• Document meeting minutes with clear actions, owners, and deadlines.
• Create easy-to-follow indexing and file storage of meeting minutes and deliverables.
• Document call notes in Salesforce in clear succinct fashion.
• Set and communicate deadlines for key tasks, negotiating both with clients and HDS internal teams.
• Track and provide follow-up on outstanding client and HDS tasks.
• Perform final check on deliverables from the Pharmacy team to ensure that they meet the needs of the project.
• Communicate our complex analytical results in a manner appropriate for client understanding and action.
• Identify process gaps with versioning of documents, logging of billing hours, and other operational challenges in the Account Management department.
• Ensure client invoicing is completed and managed as required by contract.
• Assist in identifying opportunities for upsell potential to current clients.
• Communicate between all internal teams and stakeholders on behalf of client.
• Perform any other job-related instructions, as required.

Required Background

• Bachelor’s degree in a business or scientific discipline
• 3 to 5 years of progressive work experience in an account management or project manager/administrative role
• 2+ years in a pharmacy business related role (PBM, retail pharmacy, MCO) strongly preferred

Required Skills, Knowledge, and Attributes

• Highly developed critical thinking skills
• Strong organization and prioritization skills
• A passion for customer service and client relationship building
• Works well in a team-oriented environment
• Warm and effective written and oral communication style
• Capacity and commitment to learn pharmacy industry concepts and terminology
• Demonstrated ability to work with both speed and accuracy
• Highly effective listening and communication skills
• Proficient with MS Office suite, SalesForce, LinkSquares
• Experience working with business teams to understand and define problems for analysis

ADDITIONAL INFORMATION

• Understanding of pharmaceutical industry, terms, and concepts
• Experience with or knowledge of managed care is strongly preferred

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 Hour Shift - Monday to Friday

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Columbus, OH 43215